Conflict Resolution

"Enthusiastic, committed, knowledgeable are the words that come to mind when I think of Rob Kanzer's Conflict Resolution Seminar... I was equally impressed by Rob's empathy, his ability to listen, his facility at encouraging and patiently coaching his clients."

Anne Bryer, Events and Volunteer Coordinator, Interface, Newton, MA

Conflict Resolution is one of the fastest-growing trends in the country today. Individuals are realizing the immense benefits Conflict Resolution offers for personal growth, and businesses are finding out the hidden costs of unresolved conflict on personal productivity and the bottom line.

Where there is conflict, communication suffers, and along with it everything from an intimate relationship to a balance sheet. Energy is diverted from constructive goals into resentment and self-justification, and important work remains undone.

Through coaching and group interaction, using lecture, role playing and various interactive media, Rob illustrates and models the five basic elements necessary for full and vital communication on the job or in the home: Observation, Feelings, Values, Desires and Actions.

Communication this way is like the building of a bridge: the ground at each end of the span must be prepared to support it. Likewise, Rob urges a similar preparation between people: listen and learn the difference between what we see and how we react to it.

"There is power in exploring the depths of human communication... Underneath the problems people come to me with, there is immense courageousness and creativity."